aku999 Terms and Conditions — Complete Rules for Using the Platform
Please read these terms and conditions carefully before using the aku999 platform. This document forms a legally binding agreement between you and us.
Important: These terms are effective from January 2026. Continuing to use the platform after that date means you have accepted these terms.
About This Document
Welcome to the aku999 online gaming platform. These terms and conditions ("Terms") apply to the use of the aku999 platform and all its services, games, promotions, and bonus features. These Terms form a binding legal agreement between you ("User" or "Member") and the aku999 platform ("Platform", "we", "us").
By registering with aku999 or using any of its services, you confirm that you have fully read, understood, and agreed to comply with these Terms. If you do not agree with any term, please refrain from using the platform.
Eligibility and Age Requirements
1.1 Age Requirement
To open an account on the aku999 platform and access any of its services, you must be at least 21 (twenty-one) years of age. Accounts belonging to minors will be closed immediately and any deposited funds may be forfeited. aku999 is firmly against gambling by minors.
1.2 Other Eligibility Conditions
To use the platform, you must:
- Be a legally recognized adult (aged 21 or above).
- Provide true, accurate, and complete information at the time of registration.
- Operate only one account at any given time.
- Refrain from engaging in any fraudulent or dishonest activity.
- Play from your own account only — playing on behalf of others is prohibited.
1.3 Geographic Restrictions
aku999 provides services specifically for users in Bangladesh. Users from certain countries or regions may not use the platform. You take responsibility for confirming that online gaming is legally permitted from your location.
Account Registration and Management
2.1 Registration Process
To create an account with aku999, you must provide accurate personal information. If any information provided at registration changes, you must notify our support team immediately. Providing false or incomplete information will be considered a violation of these Terms.
2.2 Account Security
It is your responsibility to keep your account login details (username and password) completely confidential. You are fully responsible for all activities carried out from your account. If you suspect a security breach on your account, contact our 24/7 live chat support immediately.
- Use a strong password that others cannot easily guess.
- Do not share your login details with anyone.
- Exercise caution when logging in from a public or shared device.
- If you notice any suspicious activity, change your password immediately.
2.3 Single Account Policy
Each user may hold only one account. Creating multiple accounts under the same person or family member, or opening new accounts using multiple devices or IP addresses, is strictly prohibited. Violating this rule will result in additional accounts being closed and bonuses may be forfeited.
2.4 Identity Verification
aku999 reserves the right to verify your identity at any time. Before processing a withdrawal or for any other requirement, we may request your identification document, proof of address, or other documents. Failure to provide the required documents within the specified time may result in your account being temporarily suspended.
Deposit and Withdrawal Policy
3.1 Deposit Methods and Limits
aku999 currently supports the following Bangladeshi payment methods: bKash, Nagad, Rocket, and Upay. The minimum deposit amount across all methods is ৳500.
| Payment Methods | Minimum Deposit | Minimum Withdrawal | Processing Time |
|---|---|---|---|
| bKash | ৳500 | ৳800 | Within 1 hour |
| Nagad | ৳500 | ৳800 | Within 1 hour |
| Rocket | ৳500 | ৳800 | Within 1 hour |
| Upay | ৳500 | ৳800 | Within 1 hour |
3.2 Withdrawal Terms
To submit a withdrawal request, your account must have a minimum balance of ৳800. Withdrawal requests are generally processed within 1 (one) hour. However, this may take longer if identity verification or other security checks are required.
- Withdrawals can only be made to the same payment method used for the deposit.
- aku999 reserves the right to hold a withdrawal until verification is complete.
- Funds received from bonuses must meet the wagering requirements before they can be withdrawn.
- For suspicious transactions, we may request additional documents for verification.
3.3 Transaction Verification
All financial transactions are secured by SSL encryption. aku999 reserves the right to temporarily freeze an account if a suspicious or fraudulent transaction is detected. If you experience any issues with a transaction, contact us via our 24/7 live chat support.
Bonuses and Promotional Offers
4.1 Welcome Bonus
New members at aku999 will receive a 120% bonus on their first deposit, up to a maximum of ৳10,000. A minimum deposit of ৳500 is required to receive this bonus. Before withdrawing bonus funds, you must complete wagering of 10 times (10x) the total amount (deposit plus bonus).
4.2 Bonus Usage Terms
- Each member may receive the welcome bonus only once in their lifetime.
- The bonus has a limited validity period — wagering must be completed within the specified time after receiving the offer.
- If the wagering requirements are not met, the bonus and any winnings earned from it will be forfeited.
- Abusing bonuses through multiple accounts is strictly prohibited.
- aku999 reserves the right to modify or cancel any bonus offer at any time.
- Bonuses received due to software errors or bugs are not valid.
4.3 VIP Program
The aku999 VIP program has five tiers. By playing regularly you can advance to higher tiers and earn weekly cashback:
- Bronze: Up to 0.2% weekly cashback.
- Silver: Up to 0.3% weekly cashback.
- Gold: Up to 0.5% weekly cashback.
- Platinum: Up to 0.6% weekly cashback.
- Diamond: Up to 0.8% weekly cashback.
VIP benefits fall under the bonus terms and conditions and may vary depending on the member's activity.
Game and Betting Rules
5.1 Game Fairness and Transparency
All games on the aku999 platform are operated under the supervision of certified software providers (such as Pragmatic Play, PG Soft, JILI, Spribe, and Evolution Gaming). Game outcomes are determined by Random Number Generator (RNG) technology, which is completely impartial and verifiable.
5.2 Rules for Placing Bets
- Once a bet is confirmed, it cannot be changed or cancelled.
- If a bet is left incomplete due to a technical issue, aku999 will make the final decision.
- If a game is interrupted due to a system or network problem, contact the support team.
- The maximum and minimum bet limits for each game are set according to that game's rules.
5.3 Technical Errors
Incorrect information or abnormal winnings displayed due to a software or hardware error are not valid. In such cases, aku999 reserves the right to void the bet or return the original stake. If you notice any error in the game software, please inform our support team immediately.
5.4 Sports Betting
Specific rules apply when betting on cricket (including BPL, IPL, and T20 World Cup), football (FIFA), kabaddi, and other sports. If a match is cancelled or postponed, the outcome of bets will be determined according to international sports betting rules. In the event of a dispute over a result, the official result will be treated as final.
Prohibited Activities
The following activities are strictly prohibited on the aku999 platform. Violating these rules will result in immediate account closure and the balance may be forfeited:
6.1 Fraudulent Activities
- Abusing bonuses or using multiple accounts to exploit the system.
- Using unauthorized software, bots, or automated methods in games.
- Collusion or dishonestly agreeing with other players to gain an advantage.
- Attempting to gain unauthorized access to another person's account.
- Exploiting platform vulnerabilities or bugs to gain an unfair advantage.
6.2 Anti-Money Laundering Policy
aku999 strictly adheres to Anti-Money Laundering (AML) policies. If suspicious financial activity is detected, we reserve the right to notify the relevant authorities and may temporarily freeze the account for investigation.
6.3 Other Prohibitions
- Conducting harmful or defamatory campaigns against aku999.
- Harassing other members or behaving inappropriately.
- Infringing on the intellectual property rights of the platform.
- Using an account on behalf of or for the benefit of a third party.
Privacy & Data Protection
7.1 Data Collection and Use
Your personal information may be collected when using the aku999 platform. This information is used only to improve services, verify identity, and meet legal obligations. We do not sell or inappropriately disclose your information to third parties.
7.2 Cookie Policy
Our website uses cookies that help improve your browsing experience. Cookie settings can be managed from your browser, however disabling certain cookies may reduce the functionality of the platform.
7.3 Data Security
aku999 uses SSL encryption technology to protect your personal and financial information. Please read our Privacy Policy page for more details.
Commitment to Responsible Gaming
8.1 Responsible Gaming Policy
aku999 firmly believes in responsible gaming. Online gaming is a form of entertainment — it is not a means of income. We encourage our members to develop healthy gaming habits.
8.2 Self-Control Tools
aku999 provides the following features to help you keep your gaming in check:
- The ability to set deposit limits.
- The option to temporarily suspend your account for a specified period.
- The facility to permanently exclude yourself (Self-Exclusion).
- The opportunity to consult with our 24/7 support team in Bengali.
8.3 Seeking Help
If you feel that gaming is having a negative impact on your life, please contact us immediately through our 24/7 live chat support. We are ready to help you. Visit our Responsible Gaming page to learn more.
Account Closure & Suspension
9.1 Closure at Member's Request
Any member may contact our support team at any time to request closure of their account. Available balance (subject to conditions being met) can be withdrawn before the account is closed.
9.2 Closure at Platform's Initiative
aku999 reserves the right to temporarily suspend or permanently close your account in the following circumstances:
- If any part of the terms and conditions is violated.
- If identity verification fails or false information is provided.
- If involvement in fraudulent activity is found.
- If requested documents are not provided within the specified time.
- Upon instruction from legal authorities.
9.3 Balance After Closure
If an account is closed due to a breach of terms and conditions, the balance may be forfeited. However, in other cases the member retains the right to receive their valid balance back.
Limits of Liability
10.1 Service Availability
aku999 strives to operate the platform with maximum reliability, however the service may be temporarily unavailable due to technical maintenance, server upgrades, or unforeseen reasons. aku999 does not bear any obligation to provide compensation in such circumstances.
10.2 Third-Party Software
Game software used on aku999 is developed by third-party providers. aku999 is not directly responsible for software errors or failures, however we will always endeavour to protect the interests of users.
10.3 Limit on Financial Loss
aku999's maximum liability is limited to the amount of actual funds deposited into the member's account. aku999 is not liable for indirect, incidental, or consequential losses.
Dispute Resolution Process
11.1 Complaint Submission Process
If you have any dispute or complaint, please first contact us via our 24/7 live chat support or by email at [email protected]. We will try to resolve your issue as quickly as possible.
11.2 Steps for Dispute Resolution
- First contact the support team directly and describe the issue.
- The support team will investigate the matter and respond within the designated timeframe.
- If you are unsatisfied with the resolution, there will be an opportunity to appeal to a higher authority.
- The final decision will be determined at the discretion of aku999 management.
11.3 Applicable Law
These terms and conditions and any disputes related to aku999 services will be resolved under the applicable law. Both parties will endeavour to resolve any dispute through discussion outside of court.
Changes to Terms and Contact
12.1 Right to Make Changes
aku999 reserves the right to change, add to, or amend these rules and terms and conditions at any time. Members will be notified of significant changes via email or through the platform. Continued use of the platform after changes will be considered acceptance of the new terms and conditions.
12.2 Latest Version
The latest version of these terms and conditions will always be available at https://aku999.cam/terms-conditions. Previous versions of the terms and conditions will no longer apply.
12.3 Contact
If you have any questions or comments about these terms and conditions, please contact us:
- 24/7 Live Chat Support (in Bengali)
- [email protected]